Shipping & Returns

Shipping

We ship worldwide. Orders are typically processed within 1-3 business days. Once your order ships, you’ll receive a tracking number via email.

Delivery Time Estimates:

  • US & Canada: 5-10 business days
  • Europe: 7-12 business days
  • Australia & New Zealand: 7-14 business days
  • Rest of World: 10-20 business days

Please note: Delivery times may vary due to customs processing and local postal delays.

Returns

We want you to love your Luxxi jewelry. If you’re not fully satisfied, you can request a return within 14 days of receiving your order.

Return Conditions:

  • Items must be unworn, in original packaging, and in resellable condition.

  • Earrings are non-returnable for hygiene reasons.

  • Return shipping costs are the buyer’s responsibility.

To start a return, contact our support team at [your support email]. We’ll guide you through the process.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery. We’ll make it right.